Privacy Policy
This Privacy Policy applies to the practices and operations of Still Interpreting Inc. regarding the collection, use, and disclosure of Personal Information for individuals submitting information via our website or online services, requesting information about our products and services, clients, service providers, and users of our interpreting services.
Our Commitment
At Still Interpreting Inc., we are committed to protecting the privacy and confidentiality of the personal information entrusted to us. We adhere to the Personal Information Protection Act (PIPA) and applicable provincial legislation to ensure your data is handled with care and transparency.
Definition of Personal Information
Personal Information refers to any information about an identifiable individual. References to Personal Information within this policy apply to any documents or records (whether in hardcopy or electronic form) on which Personal Information is recorded and to all conversations in which Personal Information is mentioned or discussed. This may include, but is not limited to:
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First and last name
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Mailing address and telephone number
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Email address
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Interpreting assignment details
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Credit card information
Information We Collect
We may collect and process the following categories of data when you use or interact with Still Interpreting Inc. services:
Account & Administrator Information
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Names and contact information for account administrators
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Billing addresses and transaction history
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Credit card information
Interpreting Assignment Details
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Date, time, location of interpreting assignment
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Purpose of the interpreting assignment
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Expected participants
How We Use Your Information
Still Interpreting Inc. uses personal data for the following purposes:
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To Provide Services: Fulfilling requests for interpreting services and managing your account.
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Communication: Sending updates about our services, account notifications, and changes to our policies.
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Security & Safety: Authenticating accounts, detecting and preventing fraudulent activity, and addressing security threats.
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Compliance: Meeting legal and regulatory requirements or responding to valid legal processes.
Email Communication & Anti-Spam
Still Interpreting Inc. complies with Canada's anti-spam legislation (CASL). We will not send electronic communications that contravene this law. Any marketing or mailing list emails will include an "unsubscribe" link or an opt-out feature.
Cookies & Tracking Technologies
We use “cookies” and other technologies on our website and online services to improve user experience and collect analytics on site usage. Cookies are not tied to your Personal Information and support with the following functions:
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Efficiency: Cookies allow you to stay logged in without re-entering passwords frequently.
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Website Chat: Cookies support chat continuity when navigating between site pages or returning to the site while a chat session is active.
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Enhancement: They help us track user interests to improve site functionality.
You may disable cookies in your browser settings, though some site features may become unavailable.
Information Sharing
We do not sell or rent your Personal Information. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your specific service requests (e.g. to process a payment or coordinate an interpreting session).
Data Security
We implement industry-standard security measures to protect your information both online and offline. Access to personal data is restricted to employees and contractors who need the information to perform a specific job (e.g. billing or customer service).
Questions & Complaints
If you have questions about how Still Interpreting Inc. handles your Personal Information or believe your privacy has not been adequately protected, a complaint can be filed with our Privacy Officer:
Tyler Churchman
(604) 377-3227
If the Privacy Officer is unable to remedy the complaint, individuals may contact the Office of the Information and Privacy Commissioner of British Columbia at:
Office of the Information and Privacy Commissioner of British Columbia
info@oipc.bc.ca
(250) 387-5629